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Common Questions

• Location Information

  Where is the hotel located?

  The hotel entrance is on Renfrew street in the centre of Glasgow, a 10-minute walk from Central and Queen Street stations.

  How do I get to the hotel from the Airport?

  Glasgow International Airport is a 15-minute taxi ride to the hotel or alternatively, you can get the 500 airport express bus from outside the arrivals door at the airport which goes to Buchanan Street Bus Station and then it is a 3-minute walk to the hotel.

   How far is the hotel from Glasgow city centre? 

  The hotel is situated in Glasgow City Centre

   Are there any shopping areas nearby?

  Yes, Buchanan Galleries is less than 5 mins walk from the hotel as is Buchanan Street 

   What is the closest train station? 

  Glasgow Queen Street Station is 0.6 miles from the Hotel and Buchanan Street Bus Station is 0.4 miles

   What is there to see and do around the hotel?

  Maldron Hotel Glasgow is ideally placed in the Theatre and Shopping district of Glasgow City Centre, with The Royal Concert Hall, Theater Royal and the Shopping ‘Style Mile’ all on the doorstep.  The hotel is centrally located to popular transport links taking you to the West End where you can discover various independent restaurants, bars and shops in less than 10 mins or if you plan to go further afield to you can be at Ben Lomond and The Trossachs in as little as 40 mins

  Is there a car rental station near the hotel?

  Enterprise Car and Van Rental is 0.8 miles from the hotel

  Is parking available at the hotel? 

   Q-Park Sauchiehall Street is 5 minutes’ walk from our hotel. The address is Sauchiehall Street, Glasgow, G2 3ER.  You will get a ticket on arrival at the car park. Please have this validated by our reception team and then you will receive the discounted rate of £9 per 24 hours, which you can then pay at the car park when you leave

   

• Meetings and Events

  Are there meeting and event room facilities available at the hotel? 

  Yes, there are 5 meeting and event rooms at Maldron Hotel Glasgow

   Does the hotel facilitate conferences?

  Yes, please contact the hotel directly to learn more

   How many people do your meeting rooms accommodate?

  Our meeting rooms accommodate 40 people

   What equipment is included in the meeting rooms?

  Answer: screen, projector, stationary, flip chart, whiteboard

   Are there food and beverage options available?

  Yes, day delegate packages are available 

   Do you have corporate rates available?

  Yes, please contact the hotel to learn more

• General Hotel Information

  What time is check-in?

  Check-in is 3.00pm. In the case of earlier arrival, we try our best to accommodate our guests where possible.

  What time is check-out?

  Check-out is 12 noon. In the case of late departure, we try our best to accommodate our guests where possible.

  Do the rooms have air conditioning?

  Yes, all bedrooms have air conditioning.

  Does the hotel have a gym?

  The hotel has a fitness suite which can be used free of charge for hotel guests.

  Does the hotel have WiFi?

  Yes, Maldron Hotel Glasgow is pleased to offer complimentary WiFi throughout the hotel.

  Is there somewhere to store my luggage?

  Yes, there is a luggage store at reception.

  Do you allow pets?

  No, pets are not allowed in the hotel besides assistance dogs.

• Dining

  Is there a bar and restaurant on-site?

  Yes, our Grain & Grill bar and restaurant offers delicious dining for lunch and dinner.

• Booking & Cancellation

  What age are children for the purpose of hotel packages?

  Children are designated as between 2 and 12 years of age. Children over 12 will be charged as an adult.

  Can I cancel or amend my booking?

  Maldron Hotel Glasgow offers free cancellation up to 2.00 pm 48 hours prior to arrival for almost all reservations made on maldronhotels.com or maldronhotelglasgowcity.com. Some special offers and key dates may specify a special cancellation policy, these will be clearly outlined in the terms & conditions.

  Reservations booked via on third party websites and online travel agents have their own cancellation policies, please refer to your confirmation email.

  What is Make It Maldron and how do I sign up?

  Make it Maldron our loyalty programme and you can sign up online via our website

   Can I claim back on the Stay and Spend Tax Credit Scheme?

  No

  What is the best way to make a reservation? 

  Book direct through our brand website, the booking process is secure and will include any special offers available

   What should I do if I haven’t received a booking confirmation?

  Check your spam folder or contact one of our reservations team direct at the hotel

   What payment methods does the hotel accept? 

  Cash, all major credit cards and contactless payments 

   What is the hotel’s credit/debit card policy? 

  A credit or debit card is required at the time of booking

   How do I make a group or multiple room booking?

   Please contact the hotel directly and we can arrange the booking

   Are there any age restrictions when booking a hotel room?

   18 years and over can book a room at Maldron Hotel Glasgow

   Can I show up at the hotel without a booking?

  Yes, you can  show up at the hotel without a booking

   Can I extend my stay?

  Yes, subject to availability, please enquire directly with the hotel

   What is the cancellation policy? 

   2 pm  the day prior to arrival

   What does the “no-show” policy entail?

  The first night the guest is fully charge

  How can I cancel my reservation if I booked via a third-party website?

  Please contact the 3rd party, you booked through